Contact info is below, though this FAQ may answer your questions:

Q. What’s the best way to get in touch with a consultant?
A. Emails generally get a faster response. But feel free to call if that’s the best way to explain your situation. Consultants are usually multi-tasking and checking email all the time. We can email you back while traveling or working on other things, whereas phone calls may have to wait.

Q. Do you provide support by phone or email?
A. Please visit our prepaid support page for remote assistance.

Q. What are your hours?
A. We work by appointment only. We can usually accommodate your schedule (evenings and sometimes weekends).

Q. For repairs/quotes, what is the minimum you need to know about my computer?
A. The processor speed and operating system. Under the Apple Menu, choose About This Mac. For iMacs/laptops, we’ll also need to know the screen size (measured diagonally).

Q. I’m on a budget. Is there any way I can save money?
A. Bring the computer to us (by appointment only). We’re ½ a block from the F Train at 7th Avenue in Brooklyn, about 20 minutes from West 4th Street.

Q. I have an emergency! My hard drive isn’t being recognized, or I just deleted an important file!
A. Before doing anything else, shut off the computer, or if the issue is an external hard drive, unplug it. There is often a small window where inexpensive data recovery is possible.

Q. Do you perform warranty repairs?
A. Sorry, not for free.

Q. My computer has my life on it – what’s the turnaround time?
A. We offer some of the best turnaround times in the city. Rush service at extra charge may be available depending on the situation.

Q. Do you sell computers, software, or parts?
A. No, save for the occasional used computer (on home page, if available).

Q. Is there anything you don’t fix?
A. We do not repair / replace LCD screens, iPods or iPhones. We have partnered with TechRestore, who repair these items by mail, affordably and reliably.

In-house services by appointment only
471 9th Street, 2nd Floor
Brooklyn, NY 11215

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